• The time you select on the order form will not be the time your shoot actually takes place.  We will email you to schedule the date and time.

  • Orders MUST be cancelled within 12 hours of your session AND during business hours.  Failure to do so will result in a cancellation charge of $45.00.

  • All Saturday photo sessions will be processed and returned on the following Monday. Sessions completed after 3:30 PM will be returned the following business day.

  • For Supra Access in the Houston area we will need the CBS code. To obtain the Call Before Showing (CBS) code you can call HAR with the serial number of the supra box you are putting on the listing.  They will then give you the CBS code.  Alternatively, if you use the eKey app you can locate the CBS code under the assigned supra box.

  • In the Special Instructions section, please let us know if it's supra, combo or if someone is meeting us there.  The time and day you select is not guaranteed at the time of placing an order. 

  • It may take up 24-72 hours for special editing services like videos, fauxsets and sunsets to be completed.

  • Houses under 4,000 sqft are allotted (1) Hour.  If a house is not ready upon the photographers arrival AND the session takes longer than (1) hour, additional fees may be charged or the photographer will have to leave prior to completion of the session and a reshoot will need to be scheduled.

  • Our office hours are Monday - Friday, 9AM to 5PM.  Photographers shoot Monday-Saturday.

 

  • All unpaid photos will result in watermarked ("Preview") images.