COVID-19 Safety Protocols
All occupants must wear a mask and distance themselves from the photographer. If a mask cannot be worn by the agent or occupant(s), no one can be in the property during the photo session.
What is your cancellation policy?
As long as we receive notification 12 hours prior to the session and during business hours there is no cancellation fee. However, the cancellation fee is $45 if a cancellation is done within this time period.
What editing do you do to the photos?
We will conduct our standard editing on all session, which also includes layering blue sky on exterior photos when it is raining or fully overcast.
We do not offer shadow or light flare removal. Examples of this would be light shining onto the floor through a window or shadows created by a house or tree.
How long does it take to get my images?
Generally, our photos are back the same day. However, we may be delayed due to workload. We can never guarantee delivery time but often times the photos are back the same day as your session when shot Monday-Friday and completed by 3:30pm. Properties completed after this time and on the Saturdays are returned the following business day.
How many photos will I get?
We do not count the number of photos we take, we take the photos that count. We do not offer "Photo Packages" like the others. We take the number of photos necessary to tell the story of your listing.
How do I obtain a CBS code?
To obtain the Call Before Showing (CBS) code you can call HAR with the serial number of the supra box you are putting on the listing. They will then give you the CBS code. Alternatively, if you use the eKey app you can locate the CBS code under the assigned supra box.
Information on the Photo Delivery & Payment System
To download your photos and to make a payment for your shoots, you will log into the Client center at:
Once you log in, you will click "View" to the right of the addresses. You will then be directed to the project dashboard for that address. This is where you download your Photos (MLS or Full size), Video, Make a Flyer or see your Property Website.
To make a payment, scroll towards the bottom until you see the "Make a Payment" button. It will then direct you to another screen where you will select "Pay balance now by credit card".
What photos will you take of my listing?
Generally, this is what we photograph: Exterior, Entryway, Living Room, Kitchen, Breakfast Nook, Dining Room, Office, Formal Living Room, Game Room, Master Bedroom, Master Bathroom, Secondary Bedroom, Secondary Bathrooms. If you would like anything else photographed, please be sure to let us know.
Will the photographer assist with staging and moving things around or out of the way?
No. We need the property to be fully photo ready upon our arrival.
What are your hours of operations?
Our office is open Monday - Friday, 9:00 to 5:00
Photographers work Monday - Saturday.
How long does it take for a property to be photographed?
Most properties under 4,000 sqft can be photographed within an hour. However, this depends on the size & layout of the property.
Do you charge a trip fee?
Most times we do not. However, we do have trip fees for certain areas. Please inquire for pricing on the areas you're needing us.
When is payment due?
Payment is due no more than 24 hours after a completed session. All unpaid photos will result in watermarked ("Preview") images.
How long does Pro House Photos store photos?
Photos and 3D Matterport Tours are stored on our servers for exactly one year. Please make sure you download and save your photos in a safe place. Matterport Tours do not have the ability to be saved off-line at this time.